Private Residences & Modern Community Spaces
Where We Work:
Available for private residential homes and modern-day community spaces, such as local modern Pentecostal churches (e.g., converted commercial units, modern community rooms, or storefronts).
What We Do:
Fully insured for professional Hygiene and Cleansing services, alongside dedicated Home Help, domestic organising, gardening, errand running, and professional dog walking.
What We Exclude:
We do not provide services to large historic cathedrals, traditional vaulted-ceiling church buildings, or properties requiring heavy industrial machinery. We strictly do not provide personal care or medical assistance.
Payment & Cancellation PolicyNotice Required:
We require a minimum of 24 hours' notice for any cancellations or schedule changes.
Late Fees:
Cancellations made with less than 24 hours' notice will be subject to a fee equal to 50% of the scheduled service cost.
Non-Payment:
All invoices must be settled within the agreed timeframe. Future bookings will be paused until outstanding balances are cleared.
Property Access & SecurityKeys & Key-Safes:
If keys are provided to look after the property while you are away, they will be kept secure and separate from any address records.
We accept no liability for lock faults or key breakage through normal wear.
Presence:
Clients are welcome to be home or away during the service, provided safe and unhindered access to all working areas is available.
Utilities Required:
Properties must have fully working electricity, running water, and adequate heating on the day of the service. If we arrive and these utilities are unavailable, the job will be cancelled and the full booking fee will still apply.
Hygiene, Cleaning, Organising & Home HelpHygiene Standards:
All cleansing tasks are carried out using professional-grade, insurance-approved sanitisation products. We strictly follow a colour-coded cross-contamination prevention system (using dedicated separate materials for washrooms, kitchens, and public areas) to ensure total hygiene.
Home Help Tasks:
Our home help services include light domestic support, such as changing bed linen, putting away clean laundry, organizing food cupboards, and general household assistance as agreed in your booking.
Valuables:
Please ensure all cash, jewelry, and irreplaceable fragile items are securely put away before our arrival.
Pre-Existing Damage:
We are not liable for the worsening of structurally weak elements, old stains, or pre-existing cracks during a standard clean.
Clutter & Organising Limits:
For standard cleaning sessions, please ensure surfaces are reasonably clear of personal clutter so we can focus on deep sanitisation. If an area requires extensive sorting, tidying, or decluttering first, this will be charged under our dedicated Organising Service rates rather than standard cleaning time.
Organising Decisions:
During an organizing session, we sort and categorize items, but the client retains final approval on all items to be discarded, donated, or relocated. Sensitive paperwork will be set aside unread.
Waste Removal:
Standard removal of daily household rubbish to your outdoor bins is included. We do not permanently remove, dispose of, or donate furniture or bulk items from your home without prior agreement.
Advanced Hygiene:
Our 6-Colour Code System
To deliver the highest standards of safety and prevent cross-contamination, we operate a strict 6-colour code system. Every cloth, cleaning product, and tool is assigned to a specific target surface and is never mixed:
Pink: Toilet and Disinfectant
Strictly reserved for high-risk sanitisation to maintain complete biological safety.
Yellow: Wood and Dusting
Dedicated to preserving, polishing, and maintaining furniture, desks, and wood finishes safely without streaks.
Blue: Glass and Mirrors
Used exclusively for smear-free polishing of windows, mirrors, glass partitions, and storefronts
.Green: Grease and Kitchen Multi-Surface
Specifically allocated for breaking down oils and maintaining food-safe hygiene in staff kitchens, cafes, and breakout areas.
Purple: Soap Scum and Limescale
Used strictly for deep scale removal in washrooms, showers, sinks, and taps
White: Stainless Steel Finish
. Kept entirely separate for high-end polishing of chrome, steel fixtures, and professional metal surfaces.
By keeping our processes strictly separated by these six precise categories, we guarantee that the tools used to clean a bathroom will never touch your workspace desks or kitchen countertops.
Gardening & Lawn Maintenance Mowing & Debris:
We provide standard lawn mowing and garden maintenance. All garden waste will be neatly placed into your designated garden waste bins.
Weather:
Heavy rain or severe weather may require outdoor garden bookings to be rescheduled for safety.
Dog Walking & Pet CarePet Safety & Emergencies:
We treat your pets with the utmost care and attention. In the highly unlikely event that a pet becomes lost or injured under our supervision, we will contact you and your designated emergency vet immediately.
Liability Limits:
While we carry professional pet care insurance cover, our liability for unexpected injuries, sudden illnesses, or escapes is strictly limited to the terms provided by our insurance policy. We cannot be held liable for preexisting health conditions or injuries caused by unpredictable animal behaviour.
Leash & Equipment Rules:
For safety, all dogs will be kept on a secure lead during walks unless explicit, written permission has been given by the owner to use a designated, secure off-lead area. Owners must provide secure collars, harnesses, and leads in good working condition.
What We Do Not Provide (Service Boundaries)Technical & Church Equipment:
We do not handle, dust, clean, or adjust specialized stage equipment, musical instruments, drum kits, soundboards, mixing desks, or live audio setups in worship spaces.
Safety & Heights:
We do not clean or work at heights requiring step ladders higher than 3 steps. We cannot lift or move furniture weighing more than 20kg.
Trades Work:
We strictly do not undertake any plumbing, heating, or electrical work.
Health & Illness Hazards:
To protect our health and prevent the spread of illness between properties, please notify us to reschedule if anyone in your household has a highly contagious illness (like a stomach bug or flu). We reserve the right to pause work if we encounter severe environmental hazards (such as active mold, pest infestations, or exposed bodily fluids).
Satisfaction & Acceptance of Terms24-Hour Quality Guarantee:
We take immense pride in our work. If you are unhappy with any area we have worked on, please notify us within 24 hours of your visit. We do not offer cash refunds, but we will gladly return to re-clean or fix the specific area of concern free of charge.
Agreement:
By booking a service, paying an invoice, or allowing entry to your property, you agree to all the terms, conditions, and boundaries listed above.